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Delivery & Payment

WHERE WE DELIVER & COST

We deliver our lovely cheese by DPD, who are an overnight carrier.  We have a next day delivery cost of £7.99 for each address in mainland UK for up to 20kg, perfect for stocking up your cheese stash. Please contact us for Highlands & Islands of Scotland & further afield.  DPD are a reputable national overnight courier which pretty much ensures next day delivery to mainland UK only.

FOR A SMOOTH OPERATION

Please supply correct delivery address including postcode. Ideally, we’d like to deliver when the recipient is in. Please supply a contact telephone number for the recipient. Our delivery guys are great, but they’re not mindreaders. We want to make sure they can find you, so if difficult to find please help us by giving as much info as possible. We can deliver to any UK home address or place of work. Deliveries will be to the main reception of larger companies. (We cannot be held responsible for their internal distribution, so ensure you really trust your receptionist). As we are delivering perishable products we’ll ask at checkout for instructions for somewhere the package can be left safely without a signature, just in case nobody is in (e.g: shed, with neighbour, under the guard of your cat).  If you are not in and there are no instructions to leave anywhere safe, your order will go back to the nearest DPD depot to you and will not be delivered until the following day.

WHEN WILL IT ARRIVE

During checkout, if you have a preference, tell us in the ‘Order Notes’ box the day or date you would like the order to be received. We can deliver Tuesday, Wednesday, Thursday, or Friday; otherwise just state ASAP.   We aim to send your order out within 48 hours, although if you do have an urgent request, we’ll do our utmost to help. In this instance, we advise you telephone your order through before noon for next day delivery, please call 01271 379944 and we’ll strap on our magic wands and do our best to get that to you.  We will email you to let you know when we have despatched your goods and when they are due to arrive with you.  Do let us know as soon as possible if your package does not arrive on the specified day, although do be aware it could be delivered as late as 6pm in any working day. It is your responsibility if going direct to your venue to liaise with your venue and ensure your wedding cheese cake arrives safely and in good condition.  Please do ensure they unpack it upon arrival and check the contents.  It is also your responsibility to advise us within 24 hours if any delivery issues so we can help track your order and do all we can to get your cheese delivered on time.  We cannot be held responsible for the product not arriving in time if we are not notified within this time frame.

AVAILABILITY

All products listed on the web site are subject to availability. Some of our cheeses, for example, are either seasonal or come from small producers, and on rare occasions may not be available. It happens. We’re always happy to suggest a good alternative or substitute something we consider equally as good or better. If we are waiting to stock up on a particular cheese you require or its unavailabe, we will advise you so you can opt for the alternative or reconfirm delivery timings.

CHEESE WEIGHTS

We do our best to cut the cheese accurately. However, with our staff being human and this being all done by hand, occasionally our weight may not be totally precise. What we do is cut to the nearest weight possible and where we are slightly under on one cheese we will make up for it on the next, so the overall amount of cheese we promise will be reached. Again, whole cheeses are approximate in weight as these are handmade, so if listed as 500g this may be slightly over or slightly under.

PACKAGING

All our cheese gifts are delivered in one of our coloured card boxes or wicker hamper, where specified, and our cut cheese is wrapped nicely in waxed paper and labelled with the name of each cheese. We add use icepacks so the cheese is kept at the correct temperature in transit and have bubble wrap either side to keep the moisture off the rest of the packaging and products.

ENVIRONMENT

We are doing our bit to help the environment by sourcing our hampers and boxes through a company that is committed to ensuring they have the least possible impact on the environment. They source responsibly and take a long-term view on this, which includes a tree-planting scheme. Our wicker products are made from steamed willow, which is sustainable, and no artificial stains are used. Wherever possible the card items are made from recycled material or material with a high-recycled content and all card products are 100% recyclable. The crinkle cut used to fill the hampers and boxes are made from recycled paper and again, these are 100% recyclable.

PRICES

Prices quoted for cheese are by weight or otherwise by unit and this is specified next to each item. We reserve the right to alter any prices or specifications at any time without notice. If you have placed your order and prices are amended prior to despatch, you will be notified and have the option of cancelling with a full refund

RETURNS

We love our customers and your cheese happiness is pretty important to us. We make every effort to get your cheese to you in good condition. However, if you do find that your cheese is not in a satisfactory condition or has been damaged in transit, please ensure you notify us within 24 hours. We may also need you to return the cheese back to us and supply photographic evidence

Please note we cannot be held responsible for any parcels not being delivered if incorrect delivery information is given. It is at your own risk if a package is left, again, we cannot be held responsible for packages we do leave without obtaining a signature

REFUNDS/CANCELLATIONS

Should you wish to cancel your order, please contact us on: 01271 379944. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge. We aim to do this within 48 hours of being advised

Should your order include our handmade pies and they have been baked, then unfortunately we cannot refund you for this part of your order.   If your order has already been despatched then it is not possible to refund you at this late point.

PAYMENT

We offer secure online payment through Paypal which accepts all major debit and credit cards.

A Paypal account is not necessary for payment

Payment by card is available, please call us on: 01271 379944, we can take your order and process your payment through our card machine.  BACS payment is also acceptable, you can email your order and our make your payment directly into our bank, our account details are: 00822909, sort code: 30-93-14

DATA PRIVACY

No credit card information is passed onto West Country Cheese.  We do not store credit card details nor do we share customer details with any 3rd parties

If you have any queries about your order or delivery please call 01271 379944